Sr. Office Coordinator, Financial Aid and Finance

The Sr. Office Coordinator provides administrative and financial operational support to the Financial Aid Office and the Finance Office. This role serves as the first point of contact for students, families, faculty, and staff, ensuring excellent customer service, efficient workflow, and accurate record-keeping. The Sr. Office Coordinator helps coordinate daily office activities, assists with financial aid and finance processes, and supports compliance with institutional, state, and federal regulations. This is an in-person position with some remote work available. The Sr. Office Coordinator will report to the Financial Aid Director and is a non-exempt position. 

This position will support both departments and requires knowledge and experience in financial operations.

Primary Responsibilities:

  • Provide general information about financial aid application processes, deadlines, tuition payments, and account balances.
  • Answer students’ questions regarding Federal and private loans, scholarships, and account activity.
  • Assist students (gathering, copying, and scanning documentation) pursuing employment through the Federal or Institutional work study programs. Ensure processes follow FERPA, Title IV, and Southwestern’s financial policies.
  • Support financial aid counselors by preparing files, running reports, and monitoring student communication.
  • Work with both the Financial Aid and Finance Offices in preparing monthly reconciliations for payroll reporting relating to the federal and institutional work-study programs.
  • Assist both the Financial Aid and Finance Offices in the annual year-end financial and federal funds audit by preparing various audit analyses requested by external auditors.
  • Assist both the Financial Aid and Finance Offices in monitoring the student Perkins loan portfolio. 
  • Work with the Financial Aid and Finance Offices in documenting business procedures within Nintex. 
  • Assist both the Financial Aid and Finance Offices in keeping current with Southwestern’s document retention policy.
  • Work with the Finance Office in reconciling the credit card transactions for all student organizations and other offices. Process deposits, reconcile transactions, and maintain accurate records in compliance with Southwestern’s policies.

Minimum Job Requirements:

  • Bachelor's Degree
  • At least three years’ experience in an administrative role

Knowledge, Skills, and Abilities Required:

  • Strong attention to detail and mathematical ability.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to work independently and collaboratively
  • Excellent customer service and problem-solving skills.
  • Capable of managing multiple task and deadlines.
  • Ability to interpret financial data, assess eligibility, and resolve discrepancies.
  • Familiarity with financial aid software preferred, but not required.

Salary: $25.00/HR.

To Apply: Send a cover letter and resume to jobs3@swlaw.edu.

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