Manager, Infrastructure & Operations

Under the supervision of the Director of Information Technology, the Manager, Infrastructure & Operations is the principal architect for the delivery of shared information resources that serve the entire Southwestern Law School community.  This position is responsible for managing the overall design, operation, security, and support of the IT infrastructure.  The Manager, Infrastructure & Operations manages and coordinates the activities of the Infrastructure & Operations team.  Partnering with students, faculty, and staff, this position ensures a successful IT experience while maintaining the highest level of customer satisfaction. 

Primary Responsibilities:

  • Supervise and mentors the Infrastructure & Operations Team.
  • Ensure service level agreements are maintained.
  • Design, implement, manage, troubleshoot, and maintain Southwestern Law School’s servers and network infrastructure, cloud hosted (SaaS, IaaS, PaaS) systems, and virtualization platforms.
  • Develop and maintain server and network standards, policies, documentation, and procedures.
  • Develop a security framework to ensure information security and privacy.
  • Provide technical support in person and by telephone, video conference, email, or through a remote support session, while delivering exceptional customer service.
  • Create, update, prioritize, and track customer problems using a ticket system.
  • Follow and maintain Information Technology policies and procedures.
  • Design, implement, and monitor security measures for the protection of the server and network infrastructure.
  • Manage, troubleshoot, and maintain Microsoft 365 and Active Directory, backup system, VOIP system, and physical security (access control, surveillance) systems.
  • Design, review, and execute system and configuration backup and disaster recovery plans and procedures.
  • Ensure business continuity by maintaining configuration files, design documents, and recovery procedures for all Southwestern Law School’s network and server systems.
  • Research current and emerging technologies.
  • Monitor and reports the health and stability of all server and network operations.
  • Serve as primary person-on-call for all network and server related issues.
  • Establish and maintain relationships with vendors and consultants and utilizes their expertise to accomplish strategic information technology objectives.
  • Work with other Information Technology team members to acquire cross functional knowledge transfer and provide back-up capabilities.
  • Monitor the health and stability of all Information Technology services and issues timely alerts to affected customers if issues arise.
  • Complete ongoing training to stay alongside product, service, and policy changes.
  • Collaborate with the entire Information Technology team to ensure the delivery of services.
  • Assist with special projects beyond the normal scope of daily duties.
  • Maintain hardware and software inventories.
  • Maintain a positive, helpful, and constructive attitude and work relationship with students, faculty, staff, and the Southwestern Law School community at large.
  • In addition to the responsibilities mentioned above, the individual has the responsibility to carry out unique tasks as requested by their superiors. 

Minimum Job Requirements:

  • Bachelor’s Degree and 5 years of relevant experience, or equivalent combination of education and experience.
  • 5 years of relevant work experience in a technology support role.
  • 1 year of relevant work experience in a supervisory role.
  • Expertise in Microsoft Windows Server.
  • Expertise in Microsoft Azure.
  • Expertise in VMware.
  • Expertise in Networking (wired and wireless).
  • Experience in Microsoft 365 and Active Directory.
  • Experience in next-generation firewalls.
  • Experience in Hyperconverged systems.
  • Experience in cyber security.

Knowledge, Skills, and Abilities Required

  • Excellent organizational skills, including the ability to prioritize and to manage multiple tasks simultaneously.
  • Outstanding oral and written communication.
  • Outstanding attention to detail.
  • Analytical and technical problem-solving skills.
  • Strong computer and networking background.
  • Interest and ability to learn other technologies as needed.

Work Environment:

  • The Manager, Infrastructure & Operations may be required to work in various conditions, including indoor and outdoor settings, and may be exposed to noise, dust, and varying temperatures.

Physical Requirements:

  • Ability to lift 50 lbs.
  • Frequent standing, walking, bending, and climbing. 

Salary: $145,000/year

To Apply: Please send a cover letter and resume to jobs9@swlaw.edu to be considered for this position.