Southwestern Law School Los Angeles, CA
 

Managing Client Relations (Drucker, Mini-term)

491M | 1.0 credits

Description

This course is focused on the selection, development, penetration, and extension of client relationships. For business to business firms, select business to consumer, and all professional service firms, the key to successful growth is the development, retention, and expansion of client relationships. While this is obvious at first glance, there is a tradecraft of client management that is beyond the obvious. Thus, while preparation for the first client meeting is "obvious," the exact nature of how this preparation unfolds separates the novice from the trusted advisor. Specifically the course will cover the "basics" of client management along with the advanced tradecraft principles employed by the best practitioners of client service. This course is offered through the Claremont Graduate University Drucker Graduate School of Management.